Introduction

Unit 1: Regrouping-Team Building

Unit 1: Regrouping-Team Building

Unit Description

Members of the Help Desk Team reconnect and re-establish norms for working. They review standard procedures that have already been developed for the team as well as how their work is documented in the knowledge base. Students may need time to review trouble ticket and appropriate safety procedures.

Weekly Map

Monday

Introduction to problem

Online Pre-assessment (available for student practice, as well)

Team meetings to develop project plan and goals

Tuesday

Review content resources with whole group

Small group and independent exploration of resources

Contribute to team project

Wednesday

Hands-on exploration with IT professionals

Team progress check with supervisor (using project plan)

Thursday

Hands-on exploration with IT professionals

Small group and independent exploration of resources

Contribute to team project

Friday

Team progress check with supervisor or sharing of progress with whole group

Online post-assessment

Monitor progress and adjust project plan as necessary