Unit Description
Now that students have practiced installing and configuring hardware components for different devices along with wired and wireless networks, this module prepares them to troubleshoot all of that technology in the case where things go wrong. This module introduced the CompTIA A+ Troubleshooting Model. Students should memorize the steps of the model in order and then apply it to troubleshoot common issues related to computing devices, peripherals, and network connections. This module should prepare them to do that.
Instructional Time
4 weeks
Weekly Map
Monday
Introduction to problem
Online Pre-assessment (available for student practice, as well)
Team meetings to develop project plan and goals
Tuesday
Review content resources with whole group
Small group and independent exploration of resources
Contribute to team project
Wednesday
Hands-on exploration with IT professionals
Team progress check with supervisor (using project plan)
Thursday
Hands-on exploration with IT professionals
Small group and independent exploration of resources
Contribute to team project
Friday
Team progress check with supervisor or sharing of progress with whole group
Online post-assessment
Monitor progress and adjust project plan as necessary